Cloud Service Recovery & Compensation Notice

Dear Users,

Due to a critical unexpected failure at our cloud service provider this afternoon, some services on the Anbi Exchange experienced temporary interruptions. After emergency response by our team, all platform functions have now been fully restored, including deposit, withdrawal, and trading services. Throughout the incident, user accounts and funds remained secure and intact, and the platform is now operating stably. You may proceed with confidence.

To address any potential impact to users during the service disruption, we will conduct a full evaluation of all orders and positions between 14:40 on May 9 and 02:53 on May 10, 2025 (UTC+8). For any confirmed affected cases, the SAFEX team will complete the review and automatically issue compensation within 3 business days — no application is required.

If you have any questions about this incident, feel free to contact our online customer support or your dedicated agent at any time.

We sincerely apologize for the inconvenience caused and greatly appreciate your understanding and continued support.

SAFEX Team May 10, 2025