SAFEX-Help
  • GUIDE
    • APP Download
      • Latest App Download Link
    • Register & Login
      • Registration/Login Guide (App)
      • Registration/Login Guide (Web)
      • Gesture Password Unlock (App)
    • Account Setting
      • How to Find UID
      • Bind Email/Phone Number
      • What to Do if You Don't Receive Emails
    • Second Verification
      • Setting Up Google Authenticator Tutorial [App]
      • Setting Up Google Authenticator Tutorial [Web]
  • DEPOSITE & WITHDRAW
    • How to Deposit (APP)
    • How to Deposit (WEB)
    • How to Withdraw (APP)
    • How to Withdraw (WEB)
    • Withdrawal Restrictions Notice
    • SAFEX C2C Trading Legal Disclaimer
  • PErsonal assets
    • Profit Explanation
    • Asset History（APP）
    • Asset History（WEB）
    • Asset Transfer（APP）
    • Asset Transfer（WEB）
  • Derivatives TRADING
    • Derivatives Introduction
      • What is a Perpetual Contract?
    • USDT-Margined Perpetual Contracts（APP）
    • USDT-Margined Perpetual Contracts（WEB）
    • Margin Rules
    • Reverse Position
    • Merge Positions and Split Positions
    • Derivatives Trading Parameters
    • Transaction Fee
    • Derivations Trading Rules
  • Spot Trading
    • Introduction to Spot Trading
    • How to Conduct Spot Trading on SAFEX (App)
    • How to Conduct Spot Trading on SAFEX (Web)
    • Different Order Types in Spot Trading
    • Spot Trading Fees and Minimum Order Quantity
  • Copy Trading
    • SAFEX Copy Trading Feature Explanation-Phase 2
    • SAFEX Copy Trading Feature Explanation - Phase 1
  • OTHER help
    • SAFEX Announcement
      • Feature Upgrade
        • FreeU Demo Token Launch Announcement
        • Copy Trading Optimization Announcement
        • BTCUSDT and ETHUSDT Futures Now Live with 200x Leverage
        • SAFEX Copy Trading Officially Launched
        • Major Upgrade: SAFEX Coin-Margined Futures Officially Launched!
        • New Deposit and Withdrawal Option, Arbitrum is the Better Solution!
        • SAFEX Spot Trading Platform is Now Live with BTC and ETH!
      • New Currency Pairs
        • Futures Listing:RAREUSDT / VINEUSDT
        • Futures Listing: REDUSDT / GPSUSDT
        • Futures Listing: SHELLUSDT / KAITOUSDT Perpetual Contracts Announcement
        • Futures Listing: TRUMPUSDT / IPUSDT Perpetual Contracts Announcement
        • SAFEX Listing TST Spot Trading
        • SAFEX Spot Trading New Listing Announcement
        • SAFEX Listing Multiple Popular USDT Perpetual Contracts
        • SAFEX Now Live with Popular MEME Coin USDT Perpetual Contracts
        • SAFEX Launches 12 New Contract Trading Pairs!
        • SAFEX New Contract Pairs and Fee Discount Campaign Officially Launched
        • SAFEX Launches 6 New Perpetual Contract Pairs!
      • Parameter Adjustment
      • System Maintenance
      • Important Notices
        • SAFEX Official Website Domain Upgrade Announcement
        • ETH/USDT Trading Pair Candlestick Abnormality Compensation Notice
        • Important Announcement: Statement on SAFEX Platform Token
        • SAFEX Cryptocurrency Exchange Service Area Statement:
      • Other Announcements
        • SAFEX Lead Trader Recruitment Announcement
        • SAFEX Copy Trading is Coming Soon – Join Us as a Copy Trader!
    • SAFEX Events
      • International Women's Day: Empowering Women with SAFEX!
      • SAFEX New Year Exclusive Mystery Box – Unlock Your New Year’s Good Luck!
      • SAFEX Daily Lucky Draw
      • SAFEX High Leverage Airdrop Event
      • SAFEX Contract Hot Coins Tournament - 21st Edition
      • Exclusive for Newcomers, Trade to Share a 500,000 USDT Prize Pool!
    • Frequently FAQ
      • Deposit FAQ
        • What should I do if my deposit hasn't arrived?
        • How to Resolve Deposit Errors
        • Fund Recovery Guide
        • What should I do if my deposit hasn't arrived?
        • Minimum Deposit Amount Limit Important Notice Regarding Deposit Amounts
      • Withdrawal FAQ
        • Why Hasn't My Withdrawal Been Processed?
        • What Should I Do If My Withdrawal Hasn't Been Processed?
        • Withdraw Fee
      • Futures FAQ
        • Why Has My Limit Order Not Been Filled?
        • Liquidation Price Calculation (USDT Contract):
        • Latest Price and Mark Price Explanation:
        • Why was my limit order not executed?
        • Does leverage affect profit and loss?
        • Why Can't I Open a Position When My Account Has Assets?
        • Why Does the Position Margin of a Perpetual Contract Decrease Without Reducing the Position?
        • What is Funding Fee?
        • How to Manage Risk and Practice Responsible Trading
        • Why is the Total Value Lower Than the Unrealized P&L?
        • Why Can't I Open a Position When My Account Has Assets?
      • Spot FAQ
      • Other FAQ
        • What Should I Do If I Can't Receive Emails?
        • How Do I Close My Account?
    • Anti-fraud Column
      • Beware! Induced Investment Scams
      • Understanding Offline Transaction Scams
      • How to Protect Yourself from Phishing Attacks
      • Common Scams in Digital Asset Trading
    • Bug Bounty Program
    • About Us
    • Contract Us
    • Licensed and Compliant
    • Legal Notices
    • User Agreement
    • Terms of Service
    • Risk Warning
    • Privacy Statement
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  1. OTHER help

Frequently FAQ

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Last updated 3 months ago

Deposit FAQ
Withdrawal FAQ
Futures FAQ
Spot FAQ
Other FAQ